Privacy Policy

OpenRelay Privacy Policy, including Data Subject Rights and Cookies and Tracking Guidelines.

OpenRelay's Privacy Policy

Our mission to help build a better Internet is rooted in the importance we place on establishing trust with our Customers and their End Users. To sustain that trust, we are deeply committed to protecting privacy.

We will not sell, rent, share, or otherwise disclose your personal information or the personal information of End Users to 3rd parties.

We will also minimize our use of your data, limiting our use to the minimum necessary to provide our services, or as otherwise described in this Policy.

We will not expand our use of your data without first providing you with notice and the opportunity to consent.

POLICY APPLICATION.

This Policy applies to OpenRelay collection, use, and disclosure of the information of the following categories of individuals:

Attendees: Individuals who provide their information to OpenRelay or OpenRelay representatives when they attend or register to attend OpenRelay-sponsored events or other events at which OpenRelay participates.

Website Visitors: Individuals who visit our Websites and who may opt to provide an email address to receive communications from OpenRelay. For the purposes of this Policy, “Websites” shall refer collectively to https://openrelay.xyz as well as any other websites OpenRelay owns and that link to this Policy. For clarity, “Websites” does not include any sites owned or operated by our Customers.

Customers: Those who register on their own or on behalf of an entity or organization to use any of the OpenRelay Services (as defined below), including administrators on a Customer account. For the purposes of this Policy, “Services” shall refer to all network service solutions marketed for subscription at https://openrelay.xyz, including when Services are sold by an authorized partner or reseller.

End Users: Individuals who visit our Customers’ websites and whose information we process in order to provide the Services to our Customers pursuant to our agreements with them.

This Policy does not apply to our Customers’ websites, which may have their own terms and privacy policies.

Our Customers are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, including those relating to the collection of personal information in connection with the use of our Services by End Users with whom our Customers interact.

OpenRelay’s Websites and Services are not intended for, nor designed to attract, individuals under the age of eighteen. OpenRelay does not knowingly collect personally identifiable information from any person under the age of eighteen.

INFORMATION WE COLLECT.

Attendees: We may ask for and collect personal information such as your name, address, phone number and email address when you register for or attend a sponsored event or other events at which OpenRelay (and/or its representatives) participates.

Website Visitors: Name, email address, and other contact information. We ask for and—at your option—collect personal information from you when you submit web forms on our Websites, including opportunities to sign up for and agree to receive email communications from us.

We also may ask you to submit such personal information if you choose to use interactive features of the Websites, including participation in surveys, contests, promotions, sweepstakes, requesting customer support, or otherwise communicating with us. We will send such communications in accordance with applicable law.

Log Files. Just as when you visit and interact with most websites and services delivered via the internet, when you visit our Websites, we gather certain information and store it in log files. This information may include but is not limited to Internet Protocol (IP) addresses, system configuration information, URLs of referring pages, and locale and language preferences.

Cookies and Other Tracking Technologies. We may use cookies and other information gathering technologies for a variety of purposes, such as providing us with information about how you interact with our Websites and assisting us in our marketing efforts.

You can control how websites use cookies by configuring your browser's privacy settings (please refer to your browser's help function to learn more about cookie controls).

Note that if you disable cookies entirely, OpenRelay’s Websites may not function properly.

Interactive Areas. The Websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas”). If you choose to participate in any of these Interactive Areas, please be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it.

Customers: Customer Account Information. When you register for a OpenRelay account, we collect your email address. We will also ask you to enter your organization name in order to participate in the Services. We refer to this information as “Customer Account Information” for the purposes of this Policy. Customer Account Information is required to identify you as a Customer and permit you to access your account(s). By voluntarily providing us with such Customer Account Information, you represent that you are the owner of such personal data or otherwise have the requisite consent to provide it to us.

Payment Information. You are not required to enter your credit card information unless and until you decide to continue with a paid subscription to our Services. When you sign up for one of our paid Services, you must provide billing information. We do not store full credit card numbers or personal account numbers.

End Users:

OpenRelay provides hosted blockchain client services that our Customers use to interact with blockchain data. As such, we are a conduit for information controlled by others. It is our Customers and their users who are responsible for the content transmitted across our network (e.g., images, written content, graphics, etc.). We collect End Users’ information when they use our Customers’ web3-enabled websites, web applications, and APIs. This information may include but is not limited to IP addresses, system configuration information, and other information about traffic to and from Customers’ websites (collectively, “Log Data”). We collect and use Log Data to operate, maintain, and improve our Services in performance of our obligations under our Customer agreements. For example, Log Data can help us to detect new threats, identify malicious third parties, and provide more robust security protection for our Customers.

Legal Basis for Processing (EEA only):

If you are an individual from the European Economic Area (EEA), please note that our legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. We normally will collect personal information from you only where: (a) we have your consent to do so, (b) where we need your personal information to perform a contract with you (e.g. to deliver the OpenRelay Services you have requested), or (c) where the processing is in our legitimate interests. Please note that in most cases, if you do not provide the requested information, OpenRelay will not be able to provide the requested service to you.

In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need the personal information to protect your vital interests or those of another person.

Where we rely on your consent to process your personal data, you have the right to withdraw or decline consent at any time. Where we rely on our legitimate interests to process your personal data, you have the right to object.

If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at privacy@openrelay.xyz.

HOW WE USE INFORMATION WE COLLECT.

OpenRelay only processes personal information in a way that is compatible with and relevant for the purpose for which it was collected or authorized. As a general matter, for all categories of data we collect, we may use the information we collect (including personal information, to the extent applicable) to:

provide, operate, maintain, improve, and promote the Website and Services; enable you to access and use the Website and Services; process and complete transactions, and send you related information, including purchase confirmations and invoices; send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages; comply with legal obligations as well as to investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities; and process for other purposes for which we obtain your consent.

Information from Third Party Services. We may combine information we collect as described above with personal information we obtain from third parties. For example, we may combine information entered on a OpenRelay sales submission form with information we receive from a third-party sales intelligence platform vendor to enhance our ability to market our Services to Customers or potential Customers.

INFORMATION SHARING.

We work with other companies who help us run our business (“Service Providers”). These companies provide services to help us deliver customer support, process credit card payments, manage and contact our existing Customers as well as sales leads, provide marketing support, and otherwise operate and improve our Services. These Service Providers may only process personal information pursuant to our instructions and in compliance both with this Privacy Policy and other applicable confidentiality and security measures and regulations, including our obligations under the EU-US and Swiss-US Privacy Shield frameworks described in Section 6, below.

Specifically, we will not authorize our Service Providers to use any personal information we share with them for their own marketing purposes or for any other purpose than in connection with the services they provide to us.

In addition to sharing with Service Providers as described above, we may also share your information with others in the following circumstances:

With our resellers and other sales partners who may help us distribute the Services to Customers; In the event of a merger, sale, change in control, or reorganization of all or part of our business; When we are required to disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. Where we have a good-faith belief sharing is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Agreement, or as otherwise required to comply with our legal obligations; or as you may otherwise consent from time to time.

We do not sell, rent, or share personal information with third parties for their direct marketing purposes, including as defined under California Civil Code Sec. 1798.83.

DATA SUBJECT RIGHTS.

Customers: you can access, correct, export, or update your Account Information by editing your profile or organization record at https://openrelay.xyz

End Users: OpenRelay has no direct relationship with End Users. Even where “OpenRelay” may be indicated as the authoritative name server for a domain, unless OpenRelay is the owner of that domain, we have no control over a domain’s content. Accordingly, we rely upon our Customers to comply with the underlying legal requirements. If an End User requests that we access, correct, update, or delete their information, or no longer wishes to be contacted by one of our Customers that use our Services, we will direct that End User to contact the Customer website(s) with which they interacted directly. Our Customers are solely responsible for ensuring compliance with all applicable laws and regulations with respect to their website users.

DATA SECURITY, DATA INTEGRITY, AND ACCESS.

We take all reasonable steps to protect information we receive from you from loss, misuse or unauthorized access, disclosure, alteration, and/or destruction. We have put in place appropriate physical, technical, and administrative measures to safeguard and secure your information, and we make use of privacy-enhancing technologies such as encryption. If you have any questions about the security of your personal information, you can contact us at privacy@openrelay.xyz.

NOTIFICATION OF CHANGES.

If we make changes to this Policy that we believe materially impact the privacy of your personal data, we will promptly provide notice of any such changes (and, where necessary, obtain consent), as well as post the updated Policy on this website noting the effective date of any changes.

BUSINESS TRANSACTIONS.

We may assign or transfer this Policy, as well as information covered by this Policy, in the event of a merger, sale, change in control, or reorganization of all or part of our business.

DISPUTE RESOLUTION.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at privacy@openrelay.xyz.

Get in Touch

To find out more about OpenRelay and what we do, please don’t hesitate to contact us.
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